Water Issue Request
Report a concern with our request tracker for any of the following:
If water is flowing in your basement or flooding the road, please call us immediately at 603-228-2737 between 8 a.m. – 5 p.m. weekdays. Between 5 p.m. - 8 a.m. and weekends, please call the answering service at 603-225-8696 and they will contact us.
Utility Billing has relocated to the second entrance of our Combined Operations Maintenance Facility at 311 North State Street. It is still in the same building, but no longer located at the front entrance near the flag pole. Please refer to this new location for any water / sewer bills.
View the Utility Billing page to learn more about account services, payment methods, and how to read your water meter.
Royal Leak Detection
We're celebrating EPA WaterSense's Fix A Leak Week by holding a Royal Leak Detection! Concord residents and merchants can enter to win a new WaterSense labeled toilet by sharing a picture with us of their leak detection efforts (reading their water meter, food coloring test, or fixture tightening/replacing). Photos can be shared to our Facebook or Twitter page (#IFixLeaks), sent to our email, delivered to our office (311 North State Street, Concord, NH), or mailed to us in care of "Royal Leak Detection." If you find a leak, tell us! If not, you're still entered for a chance to win along with your photo submission. Entries must be received by March 20, 2015. Everyone who participates wins by helping to save water! Fixing leaks can also help to potentially save money off your water bill! One winner will be selected to receive a WaterSense labeled toilet that uses less than approximately 5 gallons of water per flush than a typical, older toilet. View official contest rules before applying.